Renewlio support
How can we help?
Find quick answers about getting started, organizing IT maintenance contracts, managing renewals, and your Renewlio account.
Getting started
Who is Renewlio for?
Renewlio is built for IT leaders and their teams who need a clearer way to track maintenance contracts, coordinate renewals, and understand upcoming vendor commitments.
How do I create an account?
Visit the account creation page to get started. If you already have an account, you can sign in here.
What should I prepare before I get started?
Begin with the contract information you already have: vendors, coverage details, renewal dates, values, internal owners, current status, and the documents your team relies on.
Contracts and vendors
What kinds of contracts can I track?
Renewlio is centered on IT maintenance and support contracts today. Over time, it will expand to support the wider range of recurring agreements your organization manages.
What information belongs in a contract record?
A useful record includes the vendor, maintenance coverage, start and renewal dates, contract value, internal owner, status, and supporting documents. Keeping these details together gives your team the context to act before a deadline.
Can Renewlio replace our existing spreadsheet?
Renewlio is designed to give your team a shared, searchable portfolio instead of relying on disconnected spreadsheets, documents, and inbox reminders. Start with the records that have the nearest renewal dates or the highest business impact.
Renewals and workflow
How does Renewlio help prevent missed renewals?
Renewlio brings renewal dates, owners, status, spend, and next steps into one view so your team can see what needs attention before urgency takes over.
Can each renewal have an owner?
Yes. Assigning clear ownership helps your team know who is responsible for reviewing the agreement and moving the next decision forward.
How should we prioritize our first renewals?
Start with contracts renewing soon, agreements with high value or operational risk, and records without a clear owner. That creates an immediately useful working portfolio without requiring every record to be perfect on day one.
Plans and account
Can I try Renewlio before choosing a plan?
Yes. You can create an account to explore the product, and we will confirm plan details before any paid commitment.
When will pricing be available?
We are finalizing pricing for Core, Advanced, and Elite. Contact us for early-access details and help identifying the right starting tier.
Where can I ask about security requirements?
Email hello@renewl.io to discuss our current practices, product roadmap, and your organization’s requirements.
Still have a question?
Send us a note with what you are trying to accomplish. We will help you find the right next step.